Ebo***MBA

Customer Service Training, Training Management, Key Performance Indicators, E-Learning Development

Training Manager at North Texas Tollway Authority

• Location: Plano, Texas, United States
• Duration: 2023-11 to Present
• Description:

Talent Development Manager at TDIndustries, Inc.

• Location: Dallas, Texas, United States
• Duration: 2022-08 to 2023-11
• Description: •Works with key stakeholders to develop strategies and implement action plans for organizational and talent development related projects, such as Succession Planning, Partner Engagement and Career Development. •Researches and identifies talent trends, critical experiences, and behaviors to leverage for key leadership roles to recommend competency-based development models and processes. •Manages internal 360 feedback process in partnership with HR Partners. •Manages Partnered for Success engagement survey project and communication. Works closely with management to interpret results and develop engagement action plans. •Manages, coaches, and develops direct reports to achieve performance goals and company objectives. •Conducts timely, complete and meaningful performance management conversations. •Facilitates programs designed for local delivery through assignment and training of instructors, monitoring quality and ensuring effectiveness. •Delivers training as needed. •Models leadership in developing and coaching Partners. •Ensures compliance with legal, ethical, and regulatory requirements.

Training Manager at TDIndustries, Inc.

• Location: Dallas, Texas, United States
• Duration: 2020-10 to 2022-08
• Description: •Create a positive team dynamic that encourages leaders and employees to ask questions, provide feedback, adapt to the ever-changing business, and stay focused on the customer experience •In partnership with stakeholders, build creative and blended learning & development offerings that are aligned with the business to deliver innovative development initiatives, products and services. •Co-develop roadmaps by anticipating programmatic and experiential learning and development needs for employees up to the Senior Manager level, across multiple jobs and functions. •Fuel employee growth through the designing, maintaining and evaluating learning and developmental curriculum. •Collaborate with business leaders, HR professionals and Field Learning/Training to understand learning & development needs, build a learning coalition, and create buy-in for creative learning and development solutions. •Ensure developmental content and experiential offerings are relevant, interactive, professional, and provide a consistent look and feel. •Sustain learning and development budget, manage vendor selection, and existing vendor relationships. Includes Build vs. Buy decision making. •Establish key metrics that measure multiple levels of learning effectiveness, ranging from reactional to behavioral change.

Sr. Organizational Development Specialist at TDIndustries, Inc.

• Location: Dallas/Fort Worth Area
• Duration: 2020-01 to 2020-10
• Description: ● Implements a holistic strategy that underpins the entire Partner Life-Cycle. Identifies, unites and advances an enterprise-wide approach to talent management, organizational effectiveness, career progression and all aspects of learning. ● Assists in the design and implements assessment methods that meet the needs of the business while also ensuring an excellent candidate and employee experience. ● Ensures learning programs are highly engaging, effectively executed and appropriately reaches employees throughout the organization. ● Certifies that career paths & learning journeys are understood at all levels of the organization and provides employees with a clear path for growth opportunities, both horizontally and vertically. ● Assist in designing and executing leadership development programs that promote growth from within and a ‘leaders develop leaders’ approach to internal talent development.

Training Delivery Specialist at TDIndustries, Inc.

• Location: Dallas, Texas
• Duration: 2018-03 to 2020-01
• Description: ● Makes the necessary preparations for training delivery. ● Establishes credibility as an instructor. ● Conveys learning objectives, facilitates training, manages the learning environment and ensures learning outcomes. ● Creates a positive learning climate while encouraging participation and building learner motivation. ● Delivers various learning methodologies while delivering constructive feedback. ● Evaluates informal and formal learning solutions. Provides feedback and recommendations to direct Manager.