Mar***ues
Education
University College Birmingham (2018 - 2020)
- Degree: Postgraduate Degree
- Field of Study: Tourism and Business Management
University College Birmingham (2014 - 2017)
- Degree: International Tourism Business Management
- Field of Study: Tourism & Business
- Description: Grade: 2:1
Skills:
Formador, Metodologia ativa de aprendizagem
Work Experience:
Team Leader CRC - Customer Recovery Center at TAP Air Portugal
- Duration: Jan 2025 to Present
CRC - Customer Recovery Center at TAP Air Portugal
- Location: Lisbon, Portugal
- Duration: Dec 2021 to Present
Premium Customer Service TAP at TAP Air Portugal
- Location: Lisboa
- Duration: Oct 2019 to Oct 2020
General Assistant at Off to Work
- Location: Birmingham, United Kingdom
- Duration: Aug 2017 to 2019
Supervisor at Viva Brazil
- Location: West Midlands, England, United Kingdom
- Duration: Jun 2016 to Jul 2017
Candidate Intelligence Report
AI-powered analysis from the perspective of a US hiring director — evaluating career continuity, growth trajectory, and role fit.
Career Continuity & Risk Assessment
There is a gap between Oct 2020 and Dec 2021 (~14 months) with no listed employment, which introduces moderate interruption in work continuity.
Career shows a focus on airline/customer service with TAP, but includes earlier roles in UK hospitality/auxiliary work; overall industry alignment is medium due to some non-airline experience.
Early roles show shorter tenures (roughly 1 year at Viva Brazil, about 2 years at Off to Work), while TAP positions demonstrate longer tenure since 2021, indicating improving stability but a mixed pattern overall.
Education is unspecified beyond the institution; career focuses on customer service and leadership in travel/airline contexts, which provides some alignment but limited evidence of direct field-specific degree relevance.
Career Growth Curve
Best-Fit Roles (Top 5)
Team Leader - Customer Recovery Center97% fit
Direct experience leading a TAP CRC unit and progression to Team Leader aligns perfectly with the role, responsibilities, and performance expectations.
Senior Customer Service Manager - Airline Operations90% fit
Extensive airline customer service background with leadership experience supports strategic management of customer service operations.
Customer Experience / Operations Manager - Aviation85% fit
Combines service excellence with operational oversight; aligns with improving customer journeys in travel/hospitality.
Training & Development Manager - Travel/Hospitality78% fit
Background in Formador and active learning methodology supports scaling training programs for front-line teams.
Contact Center Manager - Airlines/Travel73% fit
Experience overseeing customer contact operations and recovery processes makes this a natural fit for contact center leadership.
Related Sourcing Channels
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