Hello M***e, I hope you’re doing well. I’m J***e from StrategyBrain. I came across your profile and was impressed by your decade of community pharmacy leadership at P***e,especially spearheading the COVID-19 vaccination program and your passion for diabetes education. We’re partnering with H***t Community Pharmacies to hire a Diabetes Clinical Services Manager, leading diabetes education and clinical services across multiple locations. Would you be interested in a brief chat to explore this opportunity further?

Hi M***e, Great to hear you’re interested! I’m available for a 20-minute chat next week,would Monday between 10:00,11:00 AM AEDT or Tuesday between 2:00,3:00 PM AEDT work for you? If those don’t suit, please feel free to propose a time that does. In the meantime, here’s a quick overview of the Diabetes Clinical Services Manager role at H***t: • Company & Culture , H***t is a growing regional community-pharmacy chain committed to patient-centered care, innovative clinical services and collaborative teamwork. , You’ll be part of a supportive environment with ongoing professional development and cross-site collaboration. • Key Responsibilities 1. Lead and roll out comprehensive diabetes education programs across multiple pharmacy locations. 2. Design training modules and mentor pharmacy teams on diabetes management, immunization protocols and patient counseling. 3. Oversee pharmacy operations to ensure regulatory compliance, quality assurance and efficient workflows. 4. Collaborate closely with physicians, diabetes educators and local health organizations to optimize patient care pathways. 5. Analyze service performance metrics and drive continuous improvements in patient engagement and clinical outcomes. • Why This Role Matters , You’ll directly shape the diabetes care strategy for a growing network, making a real impact on community health. , There’s strong potential for career growth into regional leadership or clinical education roles. , You’ll have access to training budgets, digital tools and peer-to-peer forums to support your initiatives. • Benefits Snapshot , Competitive salary with performance-based bonus structure , Comprehensive health and professional development allowances , Flexible working arrangements and a collaborative, values-driven culture Does this align with what you’re looking for? Let me know which time works best for our call,or if you have any questions about the role or H***t before we chat. Looking forward to speaking with you! Best regards, J***e HR Recruiter, StrategyBrain

Hi M***e, Great,Monday at 10:00 AM AEDT is locked in. Here’s a bit more on the team and reporting lines: • Team Structure , You’ll lead a small central diabetes clinical services group (clinical coordinators/educator champions) who support 6,8 community pharmacy sites across the Sydney region. , At each store, you’ll partner closely with the local Pharmacy Manager,mentoring them on diabetes education, immunizations and patient counseling. , You’ll also collaborate with our in-house Clinical Services Coordinator (dedicated to training logistics) and liaise with our community health partners. • Reporting Line , You’ll report directly to the Director of Clinical Services, who oversees all clinical programs (diabetes, immunization, chronic disease management). , For day-to-day operational support, you’ll have a dotted line to the Regional Operations Manager for NSW. This structure ensures you have both strategic oversight and hands-on collaboration at the store level. Let me know if you’d like any further detail before our call. Looking forward to connecting on Monday! Best, J***e HR Recruiter, StrategyBrain

Hi M***e, Happy to give you more detail ahead of our call. 1. Central Diabetes Team • Size & Experience: You’ll be leading a tight‐knit group of 4,6 professionals. This includes two senior clinical coordinators (each with 5,8 years in diabetes education/clinical services) and 2,4 “educator champions” drawn from our stores (typically 2,4 years of frontline pharmacy and patient‐counseling experience). Together they’ll partner with you to roll out programs across your 6,8 Sydney sites. 2. Key KPIs & Milestones (First 6,12 Months) • Months 1,6: , Launch a standardized diabetes education module in at least four pilot pharmacies. , Achieve an 80%+ completion rate for staff training on diabetes management and immunization protocols. , Deliver 400,600 patient education sessions, tracking participation and baseline satisfaction scores. • Months 6,12: , Expand the program to all 6,8 sites with consistent service delivery. , Drive a measurable uptick in patient engagement (e.g., a 10% increase in follow-up visits or referrals). , Maintain 90%+ compliance with clinical workflows and hit quality benchmarks on patient outcomes and feedback. , Demonstrate program ROI through service revenue, patient retention and community partnerships. 3. Budgetary Scope & Autonomy • You’ll have a dedicated annual budget for diabetes clinical services and education. Within that envelope, you’re empowered to: , Procure training materials (print, digital or multimedia). , Subscribe to or pilot new digital platforms and patient-engagement tools. , Organize in-store workshops, community events or peer-learning forums. • For larger, cross-regional initiatives or multi-site pilots, you’ll work closely with the Director of Clinical Services on final approval,but you’ll own the proposal, planning and execution. Hope this helps you get a clearer picture. I look forward to diving deeper on Monday at 10:00 AM AEDT,let me know if there’s anything else you’d like to cover in our chat. Best regards, J***e HR Recruiter, StrategyBrain

Hi M***e, Great questions,here’s what I can share ahead of our chat: 1) Annual Budget We allocate a dedicated budget for the diabetes program that covers everything from training materials and community events to digital-platform subscriptions. I’ll confirm the exact A$ range with our finance team and send that over by end of day so you have full visibility. Within that envelope, you’ll have latitude to pilot new digital tools,propose, test and roll out platforms independently, and for any larger cross-site initiatives we’ll simply partner with the Director of Clinical Services on final approval. 2) On-site vs. Remote Split Typically, managers spend about 40,50% of their time on-site across the 6,8 pharmacies (roughly 2 days per week) delivering in-store training, mentoring and community outreach. The remaining 50,60% is remote (either from home or our central office) focused on program design, virtual coaching, data analysis and stakeholder coordination. This balance can flex based on rollout phases or peak periods, and you’ll have the flexibility to structure your week once the program calendar is set. Hope that helps clarify,let me know if there’s anything else you’d like before Monday at 10 AM AEDT. Best regards, J***e

Hi M***e, Thanks for your patience,our finance team has confirmed the annual diabetes‐services budget sits at A$150,000,180,000. Within that envelope, here’s how approvals break down: • Up to A$5,000 per item: you can green-light directly. • A$5,000,15,000: quick email sign-off from the Director of Clinical Services. • Above A$15,000: formal Director sign-off via our budget committee. As for digital tools, we’ve successfully piloted: 1. D***h’s mobile app,real-time glucose monitoring and patient engagement. We saw a 25% lift in follow-up adherence during our 3-month trial. 2. G***e,a bite-sized, on-demand learning library for staff. We achieved a 90% completion rate on our diabetes modules within four weeks. Hope this gives you a clear picture,happy to dive deeper on Monday at 10 AM AEDT. Best regards, J***e HR Recruiter, StrategyBrain