Hi M***r, I hope you’re doing well. I came across your journey co-founding E***a T***s and leading operations there, and I was really impressed by how you’ve driven strategic growth in H***h. I’m J***e from StrategyBrain, and we’re partnering with C***t H***h in Kerala on a Head of Operations & Strategic Partnerships role. Given your entrepreneurial background and operational expertise, I believe this could be a great fit. Would you be open to a brief chat to explore the opportunity? Looking forward to your thoughts. Best regards, J***e HR Recruiter, StrategyBrain

Hi M***r, Great to hear you’re interested! Here’s a closer look at the Head of Operations & Strategic Partnerships role at C***t: C***t H***h is a 100,200-person scale-up in Kerala on a mission to revolutionize healthcare accessibility through digital solutions. We value innovation, collaboration and real impact. Role highlights: - Lead and optimize daily operations across product, customer success, finance and more, ensuring smooth workflows and resource efficiency. - Develop and execute business strategies to drive revenue growth, expand into new markets and build scalable processes. - Establish and nurture strategic partnerships,with investors, hospital networks and technology providers,to fuel our growth. - Coordinate cross-functional teams (product, tech, marketing) to align development roadmaps with market needs. - Mentor and grow a high-performance team, fostering a culture of accountability and continuous improvement. Why this role fits you: With your track record co-founding and scaling E***a T***s,and building strategic partnerships,you’ll have a direct hand in shaping C***t’s operational blueprint and partner ecosystem. You’ll report to the CEO, own a large mandate and enjoy competitive compensation, bonus potential and equity. Does this align with what you’re looking for? Would you like more detail on any area? Let me know if Thursday 2,4pm IST or Friday 10,12pm IST works for a 30-minute call, or feel free to share a slot that suits you best. Looking forward to our conversation! Best, J***e HR Recruiter, StrategyBrain

Hi M***r, Great,Thursday at 3 pm IST is locked in. To give you a head start on our call, here’s what we’re seeing on the ops front and the team you’d inherit: 1. Key Operational Challenges - Scaling and standardizing workflows across Product, Customer Success, Finance and Supply Chain to support 2,3x growth over the next 12 months - Building a robust KPI and SLA framework to drive efficiency, predictability and data-driven decision-making - Streamlining partner onboarding (hospital networks, insurers, tech vendors) and establishing clear hand-off points between sales, legal and ops - Optimizing resource allocation, ensuring budgets, headcount and tools align with our growth milestones 2. Core Team Structure You’ll step into a leadership role with 6,8 direct reports, including: - Head of Customer Success - Finance & Compliance Lead - Operations & Supply Chain Manager - Strategic Partnerships Manager - Project Manager (Tech Integration) - Data & Performance Analyst In total, this group oversees a broader ops function of ~20,25 professionals. As we expand into new markets, you’ll have the mandate (and budget) to grow the team further. Looking forward to digging into this in more detail on Thursday. Let me know if there’s anything else you’d like ahead of time! Best regards, J***e HR Recruiter, StrategyBrain

Hi M***r, Great questions. Here’s a quick snapshot: 1. KPI/SLA Tracking & Reporting - We currently have a Power BI,driven dashboard in beta: it aggregates key metrics from Product, CS, Finance and Supply Chain, and publishes weekly scorecards. - Maturity: I’d rate us around a 2.5/5,we have defined our core KPIs and built initial visualizations, but we lack real-time alerts, end-to-end data integrations (e.g. CRM⇄ERP⇄support), and automated SLA escalations. - Our Data & Performance Analyst is finalizing a unified data model, and we’re looking for someone to drive the next phase: real-time dashboards, predictive analytics, and embedded operational playbooks. 2. Partner Onboarding Friction - Tech Integrations: Biggest delays stem from mapping our API to legacy hospital/EHR systems,each partner has unique requirements, and dev cycles can stretch beyond planned timelines. - Contracts: Legal review cycles on indemnity, data-privacy and liability clauses can add 2,3 weeks if not managed proactively. - Handoffs: The handoff between Sales and Ops sometimes lacks a clear RACI, leading to misaligned expectations on deliverables and timelines. We’ve started templating SLA agreements and run weekly “handoff huddles,” but there’s ample room to streamline and automate. Happy to dive into more detail on Thursday,looking forward to hearing how you’d approach these challenges! Best, J***e HR Recruiter, StrategyBrain

Hi M***r, Great questions,here’s how we’ve structured things today and where we’re headed: 1. Data Pipeline & Power BI - We currently ETL most of our core operational data (CRM, ERP, support ticketing) into a central cloud data warehouse on an hourly batch cadence. Power BI connects via DirectQuery for our live KPI views and uses Import mode for heavier historical reports. - Real-time alerts (e.g. SLA breaches, critical support backlogs) are pushed via our notification framework within 5,10 minutes of threshold breaches. Broader dashboard refreshes run every 15,30 minutes, and we still do a full nightly sync for deep-dive analytics. 2. Hospital API Integrations - For all new partners, we standardize on FHIR (R4) wherever possible. It gives us a clear resource model and speeds up onboarding. - Legacy or custom EHR systems that don’t support FHIR/REST are handled via per-partner mappings (mostly HL7 v2 or proprietary endpoints). We wrap these in our integration layer so downstream teams see a unified FHIR-style schema. Given your background scaling dashboards and custom integrations at E***a, we’d love for you to drive our next phase,tightening real-time pipelines and moving more partners onto a single standard. We can dig into the technical roadmap on Thursday; let me know if there’s any other detail you’d like before then. Best, J***e HR Recruiter, StrategyBrain K***y

Hi M***r, Here’s a bit more on our setup: 1. Cloud DW & ETL/Orchestration - We host our central data warehouse on a managed cloud platform and orchestrate all ingestion via Apache Airflow. - Today it’s pure hourly batch loads into the warehouse,no CDC yet,though we’re evaluating change-data-capture for certain high-volume tables in Q3. 2. FHIR Integration Layer - We maintain a single, canonical FHIR transformer that standardizes all incoming records into our R4 model. - Under the hood, we do have lightweight partner-specific adapter modules to handle quirks (for legacy HL7, proprietary APIs, etc.), but downstream teams only ever see our unified FHIR schema. Hope this helps! Let me know if you’d like any additional technical detail before Thursday’s call. Best, J***e HR Recruiter, StrategyBrain

Hi M***r, Great questions,here’s a bit more color: 1. Managed Cloud DW - We run Snowflake as our central warehouse, with Apache Airflow orchestrating hourly batch loads. - When we introduce CDC, we’ll leverage Snowflake Streams & Tasks alongside a simple schema registry. dbt will handle schema migrations, enforce versioned models, and run schema-diff tests in CI before deployment. 2. FHIR Adapter Versioning & Validation - All partner-specific adapters live in our Git monorepo and follow semantic versioning (MAJOR.MINOR.PATCH). - We enforce automated unit and contract tests against a mock FHIR server and representative payloads. Any schema or behavior changes must pass these tests and a peer code review before merging into the canonical transformer. Let me know if you’d like any more detail before our Thursday 3 pm IST call. Looking forward to diving deeper! Best, J***e HR Recruiter, StrategyBrain