Hi M***u,
Great questions,here’s a high-level snapshot:
1. Team Structure
• Size & Roles:
, Global Director of Community Engagement & Digital Strategy (you)
, 3 Regional Community Leads (Americas, EMEA, APAC)
, 6,8 Community Managers (2-3 per region)
, 2 Digital Strategists (content campaigns & social channels)
, 2 Data & Insights Analysts
, 1 Partnerships Coordinator
• Reporting Lines:
, You report to the VP of Global Programs.
, Regional Leads, Digital Strategists and the Partnerships Coordinator report into you.
, Data Analysts have a dual-report into you and the Head of BI to ensure alignment on KPIs.
2. Tech Stack & Platforms
• Community Portal: Our in-house “C***y” built on S***e
• Collaboration: S***k & M***s T***s for real-time regional coordination
• Content Management: W***s (public sites) + headless CMS for campaign landing pages
• Social Scheduling & Listening: H***e + native APIs for L***n, T***r, I***m
• Analytics & Reporting: T***e + G***a D***a S***o fed by GA4 and our custom engagement API
• Integrations & Hosting: A***S-hosted microservices, Z***r connectors, and an in-house dev team for bespoke tools
3. 6-Month Success Metrics
• Month 1,2:
, Benchmark active user count, engagement rate, partner touchpoints
, Finalize dashboard & reporting cadence
• Month 3,6:
, 20% lift in monthly active users across priority territories
, Onboard & train 100% of Community Managers on the unified toolkit
, Secure 3,5 new strategic government/NGO partnerships per region
, Achieve ≥75% partner satisfaction in quarterly feedback surveys
, Deliver 2,3 qualitative case studies to illustrate social impact
4. Alignment with Partners & Funders
• Partners typically prioritize adoption rates, engagement depth and co-created initiatives.
• Funders focus on clear ROI: people reached, projects launched, measurable sustainability outcomes.
• Our framework maps directly to both: we surface quantitative KPIs (user growth, session time, collaborations initiated) alongside qualitative stories and impact metrics that funders require for continued support.
Let me know if you’d like to drill into any piece in more detail before Wednesday at 3 PM CET. Looking forward to our conversation!
Best,
J***e